Frequently asked questions
Answers to the questions auto repair shop owners ask most about ShopLine's AI voice agent, pricing, setup, contracts, and how it handles calls it can't answer itself.
Does ShopLine replace my front desk or take all my calls?
No. Your phone always rings your team first. ShopLine only answers the calls no one picks up, when you're busy...
Read the full answer →Does ShopLine really answer in my shop's name?
Yes. Every call it picks up is answered as your shop, your name, your hours, your services. Callers never know...
Read the full answer →What happens if the voice agent doesn't know the answer?
It never guesses. When a question needs a technician, it says so honestly, takes the caller's name and number,...
Read the full answer →How long does ShopLine setup take?
We do it for you. On one onboarding call we set up your line, your greeting, and a live demo number, most shop...
Read the full answer →Is there a contract with ShopLine?
Start the Voice Agent for $1, then pick monthly or yearly billing. Scale Packages are month to month. Cancel a...
Read the full answer →How much does ShopLine cost?
The Voice Agent starts at $79/month (Starter) or $159/month (Professional), both billed monthly, with lower ra...
Read the full answer →What happens if I go over my included call minutes?
You're charged a per-minute overage rate: $1.09/minute on the Starter plan, $0.79/minute on Professional. Ente...
Read the full answer →Do I need new phone equipment to use ShopLine?
No. ShopLine works with your existing number. Your phone rings first; we forward only the unanswered calls to ...
Read the full answer →Can I buy a ShopLine add-on without the Voice Agent?
Yes. The website, email agent, missed-call text-back, review generator, and social media management can all be...
Read the full answer →What's the difference between a Scale Package and the Voice Agent?
The Voice Agent answers your calls and books jobs. A Scale Package is done-for-you growth: the Voice Agent plu...
Read the full answer →How do bookings and text confirmations work?
When the voice agent books a job, it goes straight into your calendar. Customers who give a mobile number may ...
Read the full answer →Can an AI receptionist answer auto repair shop calls as well as a human receptionist?
For routine calls, yes. ShopLine's AI receptionist answers in your shop's name, gives your hours and services,...
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