What happens if the voice agent doesn't know the answer?

It never guesses. When a question needs a technician, it says so honestly, takes the caller's name and number, and flags it for your team to call back, so the lead is captured instead of lost.

ShopLine's agent is built to be honest about the limits of what it can answer over the phone, things like a specific diagnosis or a quote for an unusual repair need a technician's judgment. Rather than guess, it tells the caller that, collects their name and number, and flags the call for your team.

That flagged lead shows up in your live dashboard along with every other call, so nothing falls through the cracks the way an unanswered call to voicemail would.