How do bookings and text confirmations work?
When the voice agent books a job, it goes straight into your calendar. Customers who give a mobile number may also get text confirmations and reminders, and can reply STOP at any time to opt out.
Booking flow
- The voice agent answers an unanswered call in your shop's name.
- It collects what's needed to book the job.
- The booking flows straight into your calendar, the same dashboard where you see every call, booking, and dollar recovered in real time.
Text confirmations
Per ShopLine's SMS & Text Messaging Policy, customers may receive texts related to appointment and booking notifications, confirmations, reminders, and account or service updates, when they provide their mobile number and agree to be contacted. Consent isn't a condition of any purchase, and message/data rates may apply depending on the customer's carrier and plan.
- Reply STOP to any text to opt out at any time.
- Reply HELP to any text for assistance.
Text confirmations and reminders are also available as a standalone add-on, see Missed-Call Text-Back + Service Reminders ($49/mo).