Privacy Policy
Last updated: July 17, 2026
This Privacy Policy explains how ShopLine, a service operated by AVM Enterprises LLC (“ShopLine,” “we,” “us,” or “our”), collects, uses, and shares information when you visit getshopline.com, sign up for our service, or when our voice agent handles calls on behalf of your shop. By using our website or services, you agree to the practices described here.
1. Who we are
ShopLine is a service operated by AVM Enterprises LLC, a New Jersey limited liability company located at 519 12th Avenue, Haddon Heights, NJ 08035. ShopLine provides a missed-call voice agent, customer dashboard/CRM, and related services for auto repair and mechanic shops. When a shop’s phone goes unanswered, our voice agent answers in the shop’s name, helps the caller, captures details, and books the job. We act both as a business that has its own customers (shop owners) and as a service provider that processes call information on behalf of those shops.
2. Information we collect
Information you provide
When you request a demo, start a trial, or set up an account, we collect information such as your name, business/shop name, email address, phone number, shop hours and services, the tools you currently use, and any details you share with us. If you subscribe to a paid plan, payment is processed by our payment provider; we receive limited billing details but do not store full card numbers.
Call information
When our voice agent answers a call for your shop, we may collect and process: the caller’s phone number and name, the reason for the call, vehicle and service details, appointment information, call outcomes, and audio recordings and/or transcripts of the call. This information is used to handle the call, book the job, and populate your dashboard.
Information collected automatically
When you visit our website we may automatically collect usage data such as your IP address, browser type, pages viewed, and referring links, including through cookies and similar technologies.
3. How we use information
- To provide, operate, and improve the voice agent, dashboard, and related services;
- To answer and route calls, capture leads, and book appointments for your shop;
- To create and maintain your account, process payments, and send service communications;
- To provide customer support and respond to your requests;
- To improve call-handling accuracy and quality;
- To protect against fraud, abuse, and security risks; and
- To comply with legal obligations.
4. Call recording and monitoring
Calls handled by our voice agent may be recorded and transcribed in order to book jobs, create records, and improve service quality. Recording laws vary by state, and some require all-party (two-party) consent. You, the shop, are responsible for providing any caller notice or obtaining any consent required by law in your area, and for configuring your call greetings and routing accordingly. We can help you implement an appropriate recording notice in your greeting.
5. How we share information
We do not sell your personal information. We share information only as needed to run the service:
- With your shop. Caller and lead information from a call is made available to the shop the call was placed to.
- With service providers. We use trusted third parties to host the site, power the voice agent and telephony, process payments, send email, and store data (for example, web hosting, AI/voice and telephony providers, email delivery, spreadsheet/cloud storage, and payment processing). These providers may only use information to perform services for us.
- For legal reasons. To comply with applicable law, respond to lawful requests, or protect the rights, safety, and property of ShopLine, our customers, or others.
- Business transfers. In connection with a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
6. SMS and text messaging
When you provide your mobile number to ShopLine or to a shop using ShopLine, you may receive text messages related to the service, such as appointment and booking notifications, confirmations, and account or service updates.
- Consent: You opt in to receive these messages by providing your mobile number and agreeing to be contacted. Consent to receive text messages is not a condition of any purchase.
- Message types: Appointment and booking notifications, confirmations, reminders, and account or service updates.
- Message frequency: Message frequency varies based on your activity and interactions.
- Rates: Message and data rates may apply, depending on your mobile carrier and plan.
- Opt out: You can opt out at any time by replying STOP to any text message. After you reply STOP, you will receive a confirmation and will not receive further messages unless you opt back in.
- Help: Reply HELP to any message for assistance, or contact us using the details below.
- Carriers: Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
7. Data retention
We keep information for as long as needed to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to delete or de-identify it. You may request deletion of your data as described below.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your choices and rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of certain marketing communications. To exercise these rights, contact us using the details below. You can unsubscribe from marketing emails at any time using the link in those emails.
10. Cookies and analytics
Our website may use cookies and similar technologies to remember preferences and understand how the site is used. You can usually control cookies through your browser settings; disabling them may affect how parts of the site work.
11. Children’s privacy
Our services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
12. Third-party links
Our website and dashboard may link to third-party sites or services that we do not control. This policy does not apply to those sites, and we encourage you to review their privacy policies.
13. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes may be communicated through the website or by email.
14. Contact us
If you have questions about this policy or your information, contact us:
AVM Enterprises LLC (operating as ShopLine)
519 12th Avenue, Haddon Heights, NJ 08035
Email: ops@nescnw.com
Phone: (856) 271-1737
Web: getshopline.com