Does ShopLine replace my front desk or take all my calls?

No. Your phone always rings your team first. ShopLine only answers the calls no one picks up, when you're busy, short-staffed, or closed. It's a safety net behind your people, not a replacement for them. You decide exactly when it steps in.

Every call still goes to your shop's phone line first, the same way it always has. ShopLine only picks up the calls that would otherwise go to voicemail: a tech is on the lift, the front desk is already on another line, or it's after hours. The agent answers in your shop's name, not as a third-party call center.

Because of that, ShopLine shows up as extra capacity, not a layer between you and your customers. Your team keeps answering everything they're able to answer.