Do I need new phone equipment to use ShopLine?

No. ShopLine works with your existing number. Your phone rings first; we forward only the unanswered calls to the voice agent, no hardware, no installs.

There's nothing to buy and nothing to install. Your shop keeps the phone number it already has, and that number keeps ringing your team first, exactly as it does today. ShopLine is only brought in for the calls that would otherwise go unanswered.