What does ShopLine do when it can't answer a question?

It never guesses. It tells the caller honestly, takes their name and number, and flags the call for your team to follow up.

Some questions need a technician's judgment, a specific diagnosis, or a quote for an unusual repair. When that happens, ShopLine's agent says so honestly rather than guessing, takes the caller's name and number, and flags the call for your team to call back. That way the lead is captured instead of lost to voicemail.

Flagged calls show up in your live dashboard alongside every other call and booking.