Answer every ‘do you have this size?’ call, even on a Saturday rush
ShopLine checks your stock while the caller is on the line, quotes the price you set, and books the install, in your shop's name, any time the counter can't get to the phone.
The calls you're missing
A tire call is a buying call. The person on the other end has a size, a budget and a car they need back on the road, and they are usually phoning three shops at once. Whoever confirms the size is in stock and gives a price first tends to get the sale.
Those calls pile up at the worst times: Saturday morning, the first cold week of the year, the day after a storm leaves potholes everywhere. Your team is busy mounting and balancing, the phone rings out, and a set of four goes to the shop down the street.
Calls ShopLine handles for tire shops
Your phone rings your team first. When nobody can pick up, ShopLine answers in your shop's name.
“Do you have 225/65R17? How much for four?”
ShopLine checks your inventory in real time, tells the caller what you have in that size and what four will cost at your pricing, then books the install and texts a confirmation.
“I've got a nail in my tire. Can I just come by?”
It gives your walk-in policy for plugs and patches, or books the next open slot if you prefer appointments, and asks which tire and whether it's holding air.
“Do you sell used tires? I just need one to match.”
It asks for the size, checks what used stock you have, quotes it, and offers new options in the same size if nothing used is on the shelf.
“Can you swap my winter tires on this week?”
It books the changeover, notes whether the tires are already on rims or need mounting, and sends a reminder text the day before.
What ShopLine collects on a tire call
- Tire size, read from the sidewall, plus how many tires
- New or used, and any brand or price range the caller has in mind
- What's wrong: a flat, a nail, worn tread, a blowout or a seasonal swap
- Vehicle year, make and model, so your team can double-check the size
- Name, number and appointment time, confirmed by text
How it helps callers read a tire size. On a sidewall reading 225/65R17:
- 225 is the tire's width in millimeters
- 65 is the aspect ratio: sidewall height as a percentage of the width
- R means radial construction
- 17 is the wheel diameter in inches
If the caller can't find it, ShopLine still books the visit and flags that your team needs to size the tire on arrival.
When tire calls spike
The first cold snap
Pressure drops, warning lights come on, and drivers suddenly notice worn tread. Calls jump overnight.
Winter changeover
Swap appointments stack up in a few busy weeks, and a missed call often means a missed slot.
Pothole season
Late winter thaw breaks up the roads. Blowouts, bent rims and bulging sidewalls all mean same-day calls.
Proof, not promises
Tires and wheels were the number one reason people called the shops ShopLine answers for. In September 2026, they made up 41% of the calls we categorized (61 of 150). See the September 2026 call data.
All shops on ShopLine, all time. Revenue is an estimate.
Mad Dawgz: 16 calls a month to 138
Haddon Township, NJ. From May to July 2026, calls went from 16 to 138 a month with $0 spent on ads, from ShopLine's voice agent together with a new website and local SEO.
What it costs
Plans start at $79 a month, and your first month is $1. Pay yearly and save up to 25%.
Tire shop FAQ
Can it really tell a caller whether we have their tire size in stock?
Yes. ShopLine checks inventory in real time by connecting to the system you already use to track stock. If you don't track stock in a system yet, we set one up for you. It reads back what you have in that size, quotes the price you've set, and books the install.
What if the caller doesn't know their tire size?
It walks them through reading the sidewall, the string that looks like 225/65R17, and repeats the size back before checking stock. If they can't find it, it books them in and notes that your team needs to size the tire when the car arrives.
We sell new and used tires. Can it handle both?
Yes. Tell it what you carry and how you price each, and it will ask the caller which they want or offer the other option when one is out of stock in their size.
Does it take walk-ins for a nail in the tire?
It tells callers exactly what your walk-in policy is, whether that's come straight over or call ahead, and books a time if you prefer appointments for plug and patch work.
Will it answer when we're slammed on a Saturday?
Yes. Your phones ring your team first. When everyone's busy at the counter or in the bays, ShopLine answers in your shop's name and books the job, so the Saturday rush doesn't turn into a pile of voicemails.
Keep looking
ShopLine also answers for other kinds of shops, and after you close.