The voice agent
How ShopLine answers calls and what it does when it can't help.
How does the ShopLine voice agent answer calls?
Your phone rings your team first. If nobody can pick up, ShopLine answers in your shop's name, calms the customer, and books the job.
Read more →What does ShopLine do when it can't answer a question?
It never guesses. It tells the caller honestly, takes their name and number, and flags the call for your team to follow up.
Read more →