After an accident, the first body shop to answer gets the job
Drivers call around right after a crash. ShopLine picks up when your team can't, books the estimate, and sends status calls to the right person.
The calls you're missing
Someone who was just in an accident is shaken, standing next to a damaged car, and scrolling a list of body shops. They call until a real voice answers. If your estimator is under a hood or on the shop floor and the call goes to voicemail, the job usually goes to whoever answered first.
The rest of your phone traffic doesn't stop either: insurance questions, tow-in arrangements, and customers asking when they can pick up their car. Each one pulls someone away from the work.
Calls ShopLine handles for collision and body shops
Your team's phones ring first. ShopLine only takes the calls nobody can get to.
“Someone backed into me this morning. Can I get an estimate today?”
ShopLine asks what's damaged and whether the car is drivable, then books the next open estimate slot and texts a confirmation with your address.
“Do you work with my insurance company?”
It answers with the carriers and claim process you've given it, and books the estimate either way so the customer isn't left waiting.
“Is my car done yet?”
It takes the caller's name and RO number and routes the call to your estimator, so the update comes from the person who actually knows.
“My car's still at the scene. Can you tow it in?”
It collects the location and vehicle details and follows your tow-in instructions, whether that's a partner tow company or a transfer to your owner's cell.
What ShopLine handles on a collision call
- What happened and which parts of the car are damaged
- Whether the car is drivable and where it is right now
- Insurance details: carrier and claim number if they have one
- Repair order number on status calls, routed to your estimator
- The estimate appointment, booked on your calendar and confirmed by text
When collision calls surge
Hail storms
One storm can dent hundreds of cars in an afternoon, and your phone lights up for days afterward.
The first icy mornings
Black ice and packed snow mean fender benders all over town, often within the same few hours.
Every weekday rush hour
Low-speed crashes spike when traffic is heaviest, which is also when your team is busiest.
Proof, not promises
Customers checking on a job in progress are a real slice of what shops miss. In September 2026, 4% of the calls we categorized were people asking about a current job, and 28% of all calls came after hours. See the September 2026 call data.
All shops on ShopLine, all time. Revenue is an estimate.
What it costs
Start any paid plan for $1 the first month. Starter is $79 a month after that, and yearly billing saves up to 25%.
Collision and body shop FAQ
Will ShopLine give a repair estimate over the phone?
No. It never quotes repair costs over the phone. It books the caller in for an in-person estimate with your team, which is how damage should be priced.
Can it answer questions about insurance?
Yes, using what you tell it. If you work with certain insurance carriers or handle claims a certain way, it explains that. Anything you haven't covered, it notes so your team can follow up.
A customer calls asking if their car is done. What happens?
ShopLine takes their name and repair order number and routes the call to your estimator or whoever you choose, so status questions reach the right person instead of a general voicemail.
What if the car isn't drivable?
It asks whether the car can be driven and where it is now, then gives your tow-in instructions or books a time for the estimate, depending on how you've set it up.
Keep looking
See how ShopLine works for other shop types, or what it does once you close for the night.