Missed call text back for auto repair shops
When a call to your shop goes unanswered, the caller gets a text from your shop right away, with a link to book online. They can book with you in seconds, instead of calling the next shop on their list.
How missed call text back works
1. The call goes unanswered
You're under a car, with a customer, or closed for the night. The phone rings out.
2. They get a text with a booking link
The caller instantly gets a text from your shop with a link to book online, on a booking page we set up on your shop's website.
3. They book with you
Instead of dialing the next shop, the customer picks a time and books with you, even while you're under a car or closed for the night.
Reply STOP to opt out.
Example message.
Why texting back matters
Most people calling a repair shop have a problem now: a warning light, a flat, a noise that won't go away. If nobody answers, they don't wait. They try the next shop. A quick text with a way to book keeps the job with you.
It matters most after hours. In September 2026, 28% of the calls ShopLine answered for auto repair shops came in after the shop had closed, mostly on the drive home and before work. See after-hours answering for how shops cover those calls.
Service reminders are included
The same add-on texts past customers when they're due for service, so routine work like oil changes, tire rotations and inspections comes back to your shop instead of going somewhere else.
Text-back or the voice agent?
They solve the same problem in different ways, and they work well together.
Missed-Call Text-Back · $49/mo
Every missed call gets an instant text with a link to book online, plus service reminders. Works on its own, no voice agent needed. A simple, low-cost way to stop losing callers.
ShopLine voice agent · from $139/mo
Answers the calls your team can't get to, live, in your shop's name, and books the job. The caller talks to someone right away. See plans.
Pricing
Missed-Call Text-Back + Service Reminders is $49/month. It bills monthly, has no contract, and you can cancel anytime. No voice agent subscription is required.
All texts follow ShopLine's SMS & Text Messaging Policy. Recipients can reply STOP to opt out or HELP for help. Message and data rates may apply.
Missed call text back FAQ
What is missed call text back?
When a call to your shop goes unanswered, the caller automatically gets a text from your shop right away with a link to book online, so they book with you instead of calling the next shop on the list.
How much does missed call text back cost?
It's a $49/month add-on that bills monthly with no contract. You can cancel anytime. It also includes service reminders for past customers.
Do I need the ShopLine voice agent to use it?
No. Missed-Call Text-Back works on its own, with no voice agent subscription required. Many shops use both: the voice agent answers calls your team can't get to, and text-back covers anyone who still slips through.
What are service reminders?
Past customers get a text when they're due for service, so routine work like oil changes and tire rotations comes back to your shop instead of going somewhere else.
Can customers opt out of the texts?
Yes. Every text follows ShopLine's SMS policy, and anyone can reply STOP at any time to stop getting texts, or HELP for assistance.
Where does the booking link go?
To a booking page we set up on your shop's website, so the customer can pick a time and book with you right from the text.