Customer Case Study · Tires & Auto Repair
How City Tires & Auto Repair doubled its phone calls in one month.
2.1×
More phone calls in a single month
In August, City Tires got about 71 calls through its Google Business Profile. In September, it got 146, up 105%, along with 254 total interactions from customers calling, visiting the website and asking for directions.
Their package: ShopLine AI Voice Agent + Website & local SEO. The results below come from all three working together.
August vs. September
September 2026 compared to August 2026, as reported by Google
+105%
146
Phone calls
August: ~71
+39%
1,326
Profile views
August: ~954
+63%
361
Search appearances
August: ~221
+116%
26
Website visits
August: ~12
+18%
82
Direction requests
August: ~69
254
Total interactions
Calls, website visits and direction requests in September
Straight from their Google dashboard
Unedited monthly performance report
Phone calls, month over month
Google reported a +105% jump in calls from August to September, taking City Tires to 146 calls in a month.
What ShopLine put to work
24/7 AI voice agent
Calls the team can’t get to are answered in the shop’s name, day or night, instead of ringing out to voicemail.
Website & online booking
A fast site with one-tap calling and appointment booking, so a profile click can turn into a scheduled job.
Local SEO visibility
Search appearances on Google rose 63% in September, putting City Tires in front of more drivers looking for tires and repair in Camden.
Same shop on Mount Ephraim Ave. More than twice the calls in a single month.
Want results like this for your shop?
An AI voice agent that answers the calls you miss, plus a site and local SEO that bring more of them in.
Metrics sourced from City Tires & Auto Repair’s Google Business Profile performance report for September 2026. August figures marked “~” are derived from Google’s reported month-over-month change. Chat clicks were 0 both months and aren’t shown.