ShopLine support
Questions about your account, the ShopLine app, your voice agent, or billing? We’re here to help.
From the app
In the ShopLine app, open the menu and choose Submit a Ticket. It comes straight to our team.
ShopLine app
Signing in. Use the email and password for your ShopLine account. Forgot your password? Email us and we’ll reset it.
Calls and recordings. Tap any call to read its summary, listen to the recording, and call the customer back.
Blocked-off times. On the Appointments calendar, pick a day and tap Block time. Your voice agent won’t book into that window.
Plans and add-ons. Purchases are made on our website. If something you bought isn’t showing as unlocked after a minute, close and reopen the app. Still locked? Email us.
Deleting your account. In the app, go to Settings → Delete account. This closes the account and cancels active subscriptions. See our Privacy Policy for details.